🌟 Ready to help reshape a $26B industry and build the future of branded merch?

commonsku is revolutionizing the promotional products industry. Our platform empowers branded merch distributors to work smarter — managing projects, building quotes, placing orders, and collaborating with clients and suppliers seamlessly through the power of the Connected Workflow.

We’re a remote-first, community-driven team obsessed with elevating our customers, their clients, and the broader industry. Our values – Community First, Ten Steps Ahead, Fast Forward, and Delightful Work – guide us. We believe you can innovate, push forward, and do more, while also sharing a laugh, supporting your colleagues, and having a life outside of work.

If you’re energized by ambitious work, creative collaboration, and helping to build something great, you’ll want to keep reading.

🚀 About the Role: Senior Product Manager, Workflow & Automation

We’re growing — and we’re hiring a Staff Product Manager, AI Agents to join our Product team! In this role, you’ll help us own the strategy, roadmap, and delivery of commonsku's Intelligence domain, leading our agent platform and AI product line to redefine how distributor workflows operate.

You’ll collaborate closely with teammates across Engineering, Design, and Customer-facing departments, contribute to a high-trust environment, and play a direct role in shaping the future of the industry.

💡 About You

You’re not just looking for a job — you’re looking for a place to do your best work. You bring:

• A community mindset — You see customers as partners and coworkers as collaborators. You lift others up, always follow through on your commitments, and thrive in a team that does the same. (Community First)

• Momentum and ownership — You act with optimism, take initiative, and turn ideas into results. You move fast and bring others with you. (Fast Forward)

• Vision and boldness — You don’t just react — you anticipate. You think big, challenge the status quo, and push the work (and the industry) forward. (Ten Steps Ahead)

• Joy in the craft — You care deeply about what you build and how it makes people feel. You bring thoughtfulness, transparency, and a sparkling sense of humour to the table. (Delightful Work)

🛠️ What You’ll Do

Here’s what you’ll do:

• Own and evolve the Intelligence domain vision: Write and maintain a 12–18 month AI product thesis that reflects shifts in the AI landscape.

• Lead the agent platform end-to-end: Take full ownership of Skubot (our in-app agent), the action/capability catalog, agent permissions, and the public MCP surface.

• Drive AI monetization & value: Design credit pricing, packaging, and overage strategies; quantify labor hours displaced and revenue enabled for distributors to guide prioritization.

• Instrument for measurable success: Establish in-product analytics, LLM observability (traces, token costs), and adoption baselines to track performance.

• Run discovery & execute safely: Test hypotheses and ship reliable, safe agent write-actions with high trust, confirmation flows, and auditability.

• Bridge product, engineering, and design: Translate technical agent capabilities into clear PRDs and work directly with engineers on design details.

• Maintain deep customer connection: Engage directly with users weekly through discovery calls, beta feedback, and adoption check-ins.

• Steward broader Intelligence surfaces: Triage backlogs and balance ongoing improvements across reporting, CRM, mockups, and notifications alongside the agent roadmap.

• Communicate & evangelize: Share progress, economics, and tradeoffs with leadership and advocate for agent capabilities internally and across the skummunity.

🔍 What You Bring

Some of the experiences and qualities that help you thrive in this role:

• 6+ years of product experience, including successfully shipping agents, LLM-powered features, APIs, or complex technical products to production.

• Strong quantitative and AI fluency, with experience in usage-based monetization models, LLM behavior/observability, and product analytics tools (SQL, Metabase, or Fullstory).

• Proven ability to formulate and defend an independent product thesis, translating high-level vision into clear engineering direction and measurable business impact.

• Comfort working independently and asynchronously, while also prioritizing collaboration and connection with people

• Experience (or excitement for) working with AI

• Bonus: Familiarity with LLM observability tooling (e.g., Langfuse), continuous delivery practices, or agent safety design (human-in-the-loop, confirmation flows).

💰 Compensation & Perks

We believe in fair, transparent compensation. Starting salary for this role is $150,000 - $180,000 CAD, depending on previous experience and skillset, plus a 15% annual bonus opportunity based on company performance.

New hires are expected to come in at the midpoint of this range. However, if this role sounds perfect for you and your expectations are outside of this range, we encourage you to apply and let us know in your application about your ideal package. If we agree that it’s a good fit, we will have open discussion around what’s possible.

Plus:

• Remote-first culture (with plenty of excellent in-person experiences sprinkled in)

• Company-wide closure between December 25th and January 1st

• Health and dental benefits, including a $1,000 healthcare spending account

• RRSP/TFSA contributions up to $3,000 a year (no employee contribution required!)

• Twice-yearly company wide summits (we call it HQ and you’ll love it)

• A delightful team of smart people who are good at what they do

🌎 Location

This role is open to candidates eligible to work in Canada, with the exception of Quebec (we’re not set up to operate there yet — désolé!).

We’re remote-first, but if you’re based in Toronto, even better. That’s where we were founded and where we maintain our HQ today!

🌱 A Bit More About Us

commonsku supports hundreds of promotional products distributors and suppliers with technology that drive efficiency, growth, and connection. Our skummunity (commonsku + community = skummunity, get it?) is powered by events, education, and shared knowledge and is core to who we are.

We’ve grown by being “for promo by promo” and now, we’re scaling our impact to elevating an entire industry. We’d love your help doing it.

🤖 A Note About AI

We use AI every day at commonsku to be faster and better. If you use AI tools to help you draft your resume or cover letter, that’s totally fine — just make sure what you submit reflects you.

In the spirit of transparency, we also use AI to help us work smarter. We utilize Teamtailor’s AI features to assist with applicant screening, note-taking, and interview recording. This technology helps us move quickly and efficiently, but it does not replace our judgment. A member of our Talent team reviews every resume and conducts every interview, ensuring that a human always makes the decision on who advances in our process.

📬 How to Apply

If this role feels like a fit, apply now at https://commonsku.com/careers!

We try our level best to review and respond to every application we receive. So, once you’ve applied, wait to hear from a member of our People team with an update. If it looks like a good fit, expect a phone interview as the first step.

By the way, you don’t need to meet 100% of the requirements — we value potential, learning, and diversity of thought. Tell us why you're excited, and let’s chat.

❤️ commonsku is an Equal Opportunity Employer

We’re committed to building a diverse team that reflects the skummunity we serve. We welcome applicants of all backgrounds, experiences, and identities.